Overview#

This page walks through how candidates get into the portal: registering from their invitation, signing in, and what to do if they forget their password or are locked out.

This page is for candidates and the staff who support them, and is part of the Pump Portal User Guide.

Registering#

Video: C1 - Invitation and registration

Candidates are invited by email: they can't sign up on their own. The invitation has a link to complete their registration. It lasts 14 days; if it has expired, ask the recruiter for a new invitation.

Registration takes two screens:

  1. Sign up with an invitation code. The code is already filled in from the link. Leave I have an existing account unticked and click Register.
  2. Register for a new local account. The email address is already filled in. Choose a Username and a Password, type the password again, enter the characters shown in the picture, and click Register.

The candidate is then signed in and taken to My Compliance Dashboard.

The portal's address#

Every email from the portal links to it, so candidates rarely need the address. To share it, for example on your website, your administrator can find it (see Finding the portal's address). Someone who hasn't been invited can open the portal but can't register.

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Signing in#

Video: C2 - Signing in and out

On the Sign In page, the candidate enters the username they chose when registering (not necessarily their email address) and their password. Remember me? keeps them signed in on that device.

  • Forgot your password? On the Sign In page. The candidate enters their email address and is sent a link to set a new password.
  • Locked out? After 5 wrong passwords, the account is locked for 24 hours. They can wait, or contact the recruiter, who can unlock it (see Locked out and forgotten passwords).

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Home#

Video: C3 - Home and My Compliance Dashboard

After signing in, the candidate sees the Home page, with two buttons:

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Next: Completing compliance items