Overview#
Your candidates use the Pump Portal to see and complete their compliance items: uploading documents such as a passport, agreeing to terms, and checking their placements. Everything they do is saved straight into Pump, where you manage their access and review what they send.
This guide has two parts:
- For staff: recruiters, compliance staff and anyone who manages candidates in Pump.
- For candidates: what candidates see and do in the portal, for candidates themselves and the staff who support them.
Links to Videos are contained throughout the User Guide as well as listed below.
Setting up, managing and customising the portal is covered in the Pump Portal Admin Guide.
For staff#
- Inviting candidates and managing portal access: inviting a candidate, the Portal Access tab, withdrawing and restoring access, lockouts and passwords.
- Compliance items in the portal: which items candidates see, reviewing submitted items, when candidates are emailed, and sharing documents.
- Sending reminders and tracking portal use: sending a reminder yourself, and the views and dashboard for monitoring.
For candidates#
- Registering and signing in: registering from the invitation, signing in, forgotten passwords and the Home page.
- Completing compliance items: My Compliance Dashboard, uploading documents, and what happens after submitting.
- Placements, profile and emails: My Placements, a placement's page, the Profile page, and the emails candidates receive.
Videos#
Staff experience#
- A1 - Pump Portal overview
- A2 - Inviting candidates
- A3 - Managing a candidate's portal access
- A4 - Compliance items from the staff side
- A5 - Reviewing candidate submissions
- A6 - Sending compliance reminders manually
- A7 - Monitoring candidate adoption